Safety is our Number One priority at Ambassatours Gray Line and Harbour Hopper Tours.
Please take a moment to watch this Harbour Hopper Safety video to learn how we put the safety of our guests, and our team, FIRST!
Proof of Vaccination Guidelines
Updated October 1, 2021
When Nova Scotia’s Proof of Full Vaccination Policy comes into effect on October 4, 2021, we will require staff and any guests aged 12 and older to provide us will proof of full vaccination.
In Nova Scotia, you're considered fully vaccinated 14 days after you have any 2 doses of a COVID-19 vaccine or 2 doses of a combination of COVID-19 vaccines accepted by the Government of Canada, 1 dose of Janssen/Johnson & Johnson COVID-19 vaccine or a complete series of a COVID-19 vaccine authorized by the World Health Organization.
Anyone who has 1 or 2 doses of a COVID-19 vaccine that's not approved by Health Canada and the World Health Organization can book an appointment to get 2 doses of the Pfizer-BioNtech or Moderna vaccine to be considered fully vaccinated in Nova Scotia.
You can securely access your COVID-19 proof of vaccination here. Your record will be updated after each immunization.
If you get a COVID-19 vaccine in Nova Scotia, your Nova Scotia COVID-19 Proof of Vaccination includes the date, time, location, type, brand and lot number of COVID-19 vaccine you received. Within the province, you can use your Nova Scotia COVID-19 Proof of Vaccination to show proof of vaccination.
If you’re not a permanent resident of Nova Scotia, you can use your vaccination record from your home province, territory or country to show proof of vaccination.
Some Nova Scotians may not be able to receive the COVID-19 vaccine. There’s a medical exception process that allows for a valid medical exception. A medical exception can only be provided by a nurse practitioner or doctor. Medical conditions that qualify for the exception are very specific and limited.
As part of the Proof of Full Vaccination Policy, Nova Scotia residents who receive 1 or 2 doses of COVID-19 vaccine in another province, territory or country will be able to have their out-of-province vaccinations included on their Nova Scotia COVID-19 Proof of Vaccination. More details will be available before the policy is in effect.
Prior to opening, and throughout its seasonal operation, the company has implemented all required COVID-19 guidelines, and has added some additional measures to ensure guest comfort and safety while visiting. These protocols are compliant with:
The Public Health Agency of Canada
Nova Scotia Health Authority
Passenger and Commercial Vessel Association (PCVA).
Our Commitment to Health & Safety
All measures are designed to promote: Sanitation, Physical Distancing and Contact Reduction, across all divisions. The health and well-being of our guests and crew members is our number one priority. To that end, the company has implemented several new safety measures, which include:
Mandatory use of staff masks in all areas of our operation (such as for restaurant hosts, servers, deckhands, guides). Nova Scotia Public Health requires mandatory mask use by guests when enjoying any of our indoor facilities, such as the inside of our restaurant, lower (covered) decks on our vessels, bars, or washrooms.
Vessel Capacity & Layouts
All Murphy’s vessels are operating at limited capacity, with renewed deck plans, or plexiglass barriers, to facilitate 6 foot (2 metre) physical distancing. If physical distancing is unable to be consistency maintained on a particular tour, the company will implement mandatory use of masks for staff and guests on that tour. The company will provide disposable masks to guests, as required. The ferry to Georges Island requires mandatory masks usage for all guests and crew.
Timed Ticketing Entry
To control passenger flow and manage guest capacity aboard our vessels, timed ticketing entry is being implemented, and advance group reservations are required.
We will implement policies and post signage where customers can be refused entry if displaying signs of fever and/or cough, or symptoms of COVID-19. Refunds will be given to any pre-booked guest, if they are refused admission to a tour.
Staff Safety Screening
All staff will be screened prior to commencing their shifts. If exhibiting symptoms, they will be required to leave the work site.
Guests will be required to use hand sanitizer, at stations provided, prior to entering all our premises (including company store and prior to boarding vessels). Staff will also be reminded and encouraged to frequently hand wash.
High Touch Surface Sanitation
High-contact areas in our restaurant, gift shop and aboard our boats will be sanitized (with documentation) with higher frequency, including full sanitization between tours. Such areas on vessels include: handrails, seats, tables, chair backs and washrooms. Extra time is allotted between tours for sanitation. Health Canada approved cleaning products and methods are being used.
Best practices in physical distancing for staff and guests are implemented at all sites, including: spaced floor
markers, directional arrows, communication signage, plexiglass at service counters and between seats on some vessels, assigned guest zones on some vessels, ample spacing for queuing, timed ticketing entry and reduced guest capacity on vessels. Per provincial health directives, the maximum number of guests per in group is ten.
Staff Member Health Checks
A COVID-19 Fit For Duty health checks are conducted with each employee at the start of their shift. The company will also equip team members with the tools they need to provide increased protection such as more frequent Training, access to PPE as well as increased hygiene, disinfection and sanitation practices and supplies.
Ambassatours submitted its COVID-19 Safe Operating Plan to the Nova Scotia government for approval, and it has since been referenced as an industry 'best practice' in COVID-19 mitigations.
Guests who use Wheelchairs
We are committed to providing guests with the best tour experience so we recently introduced a new Harbour Hopper which is capable of accommodating one wheelchair user per tour. To ensure the schedule reflects the additional time required to load and unload, and that properly trained staff are scheduled for the tour, we require guests who require the service to provide us with 24 hours notice. Please contact us directly with any questions regarding accessibility on the Harbour Hopper at 902-490-8687.
Sun Safety | Unpredictable Weather
We encourage all passengers to be sun-safe and apply sun protection, bring along a light layer (jacket, sweater), and a hat before traveling on the Harbour Hopper Tour, especially on days when our Harbour Hopper tops are retracted. We love when the sun is out and shining but to some passengers, it can make the journey a little less comfortable.