Safety is our Number One priority at Ambassatours Gray Line and Harbour Hopper Tours.
Please take a moment to watch this Harbour Hopper Safety video to learn how we put the safety of our guests, and our team, FIRST!
Prior to opening, and throughout its seasonal operation, the company has implemented all required COVID-19 guidelines, and has added some additional measures to ensure guest comfort and safety while visiting. These protocols are compliant with:
Public Health Canada
Nova Scotia Health Authority
Passenger and Commercial Vessel Association (PCVA).
Our Commitment to Health & Safety
All measures are designed to promote: Sanitation, Physical Distancing and Contact Reduction, across all divisions. The health and well-being of our guests and crew members is our number one priority. To that end, the company has implemented several new safety measures, which include:
For staff: mandatory use of masks and in some cases, face shields.
For guests: As of June 31, 2020, a Nova Scotia Public Health directive requires mandatory mask use by guests while boarding and disembarking the Harbour Hopper Tour.
Vessel Capacity & Layouts
All Harbour Hoppers are operating at limited capacity and with plexiglass barriers to facilitate 6 foot (2 metre) physical distancing. If physical distancing is unable to be consistency maintained on a particular tour, the company will implement mandatory use of masks for staff and guests on that tour. The company will provide disposable masks to guests, as required.
We will implement policies and post signage where customers can be refused entry if displaying signs of fever and/or cough, or symptoms of COVID-19. Refunds will be given to any pre-booked guest, if they are refused admission to a tour.
Staff Safety Screening
All staff will be screened prior to commencing their shifts. If exhibiting symptoms, they will be required to leave the work site.
Guests will be required to use hand sanitizer, at stations provided, prior to boarding the Harbour Hopper. Staff will also be reminded and encouraged to frequently hand wash.
High Touch Surface Sanitation
High-contact areas in our restaurant, gift shop and aboard our boats will be sanitized (with documentation) with higher frequency, including full sanitization between tours. Extra time is allotted between tours for sanitation. Health Canada approved cleaning products and methods are being used.
Best practices in physical distancing for staff and guests are implemented at all sites, including: spaced floor
markers, directional arrows, communication signage, plexiglass between seats, assigned guest zones on some vessels, ample spacing for queuing, timed ticketing entry and reduced guest capacity on vessels. Per provincial health directives, the maximum number of guests per in group is ten.
Staff Member Health Checks
A COVID-19 Fit For Duty health checks are conducted with each employee at the start of their shift. The company will also equip team members with the tools they need to provide increased protection such as more frequent Training, access to PPE as well as increased hygiene, disinfection and sanitation practices and supplies.
Ambassatours submitted its COVID-19 Safe Operating Plan to the Nova Scotia government for approval, and it has since been referenced as an industry 'best practice' in COVID-19 mitigations.
Guests who use Wheelchairs
We are committed to providing guests with the best tour experience so we recently introduced a new Harbour Hopper which is capable of accommodating one wheelchair user per tour. To ensure the schedule reflects the additional time required to load and unload, and that properly trained staff are scheduled for the tour, we require guests who require the service to provide us with 24 hours notice. Please contact us directly with any questions regarding accessibility on the Harbour Hopper at 902-490-8687.
Sun Safety | Unpredictable Weather
We encourage all passengers to be sun-safe and apply sun protection, bring along a light layer (jacket, sweater), and a hat before traveling on the Harbour Hopper Tour, especially on days when our Harbour Hopper tops are retracted. We love when the sun is out and shining but to some passengers, it can make the journey a little less comfortable.